Frequently Asked Questions

It has two modes: Brush Cleaner Mode deep-cleans makeup brushes and beauty sponges, while Laundry Mode gently washes delicates like underwear, socks, and lingerie.

Yes. The gentle cycle and soft silicone holders are designed for natural, synthetic, and mixed bristles. We recommend using a mild cleanser and avoiding harsh chemicals.

The motor runs under 45dB — quieter than a normal conversation. You can use it early in the morning or late at night without disturbing anyone.

Yes. We offer free standard shipping on all orders over $40. Orders below $40 have a flat rate of $5.95.

US standard shipping takes 5–8 business days. Express shipping delivers in 2–4 business days. International orders typically arrive within 8–20 business days depending on the destination.

Orders can be modified or cancelled within 2 hours of placing them. After that, they enter our fulfillment process. Contact support@cleonella.com as soon as possible.

We accept returns within 30 days of delivery. Items must be unused, in original packaging, with all accessories included. Return shipping is covered by the customer unless the item is defective.

Yes. Every Mini Washer comes with a 1-year limited warranty covering manufacturing defects. Register your product after purchase to activate full coverage.

Please email us at support@cleonella.com within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund at no extra cost.

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are encrypted and secure.